LOCAL CUISINE

CANCELLATION & REFUND POLICY

1. The User may decide to cancel his/her order within 24 hours without any liability. 

 

2. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, beautyhorizon.net reserves the absolute right to cancel orders without any liability. Beauty Horizon may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, beautyhorizon.net reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

 

3. The User may be considered fraudulent if inter alia any of the following scenarios are met:

  • User doesn't reply to the payment verification mail sent by beautyhorizon.net.

  • User fails to produce adequate documents during the payment details verification

  • Misuse of another User's phone/email

  • User uses invalid email and phone no.

  • Overuse of a voucher code

  • Use of a special voucher not tagged to the email ID used.

  • User returns the wrong product

  • User refuses to pay for an order

  • User is involved in the snatch and run for any order

 

4. The User may be considered loss to business if any of the following scenarios are met:

  • User with a very high return rate

  • Invalid/Incomplete address cases

  • Repeated request for monetary compensation for petty issues

 

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

 

5.  beautyhorizon.net may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Beautyhorizon.net:

  • Products ordered are not for self-consumption but for commercial resale

  • Multiple orders placed for same product at the same address, depending on the product category

  • Bulk quantity of the same product ordered

  • Invalid address given in order details

  • Any malpractice used to place the order

 

Any promotional voucher used for placing the 'Bulk Order' may not be refunded

 

6. If a User raises a complaint for partial item/partial order :

 

  • The User is supposed to claim for pilferage within 24 hours of delivery failing which the claim will not be entertained.

  • An email will be sent seeking/providing following information:

      • Short description of the case (A few questions will be asked to help us understand the scenario).

      • The snapshots of the packet and other box (if any) (Try to cover the sides which look tampered/damaged as per the User)

    • The refund for prepaid orders will be done after investigation

 

7. The Users may not be liable for a refund if he/she falls in any of the scenarios stated below

  • Users fails to provide adequate information about the case

  • Users fails to provide snapshots of the packet and box (if any)

  • If an opened delivery was received, pilferage claims must be made the same day

  • Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

 

8. All eligible refunds will be processed within 2-4 working days.

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